We must protect both buyers and sellers from any fraudulent behaviour, so we exhaustively review every refund request received. That is why we kindly ask you to accurately follow the steps detailed below so we can manage your request as quickly as possible. Only requests that meet the requirements will be considered.
Here is a step-by-step checklist:
- Did you write a comment on the product comments area detailing the issue you are encountering so the author is able to help you solve it?Please notice that the author is required to provide support only if the code does not work as advertised or has bugs.
- Has it been 48 hours after you posted your comment and the author has not answered your question or the issues have not been resolved?
- Is your purchase made within the last 14 days?